Dufry along with PT Angkasa Pura I (AP1) as the operator of 16 airports in Indonesia, are delighted to announce the completion and opening of various travel retail stores at I Gusti Ngurah Rai International Airport Bali.

The official ribbon cutting ceremony was held on Monday, 11 September, by the CEO of Dufry Xavier Rossinyol and Marketing and Services Director of AP1 Dendi T. Danianto. The ceremony was attended by Dufry’s President & CEO for Asia Pacific Freda Cheung, Managing Director for Dufry in South East Asia and Oceania David Mackay, as well as the General Manager of I Gusti Ngurah Rai International Airport Bali Handy Heryudhitiawan.

CEO of Dufry Xavier Rossinyol said, “We are extremely proud to be here today with our colleagues from Angkasa Pura I to officially celebrate the completion of this development process. We have partnered with the airport for the last ten years and over that time, have developed a truly collaborative and close partnership with the airport team. We are delighted to be able to play our part in delivering the best brands and concepts – both in F&B and travel retail – to the airport’s 1.6 million plus visitors (base 2022-23). The customer is at the heart of everything we do at Dufry and with the extensive refurbishments of our existing stores, alongside the introduction of completely new retail spaces and F&B outlets, we are taking the airport experience to another level in alignment with our Destination 2027 Strategy, and delivering on our promise to make travelers happier!”

Dufry is the winner of the second stage tender for retail and F&B service providers opened by AP1 as the operator of I Gusti Ngurah Rai Airport Bali in 2021. In total, 13 F&B stores including global brands and proprietary brands owned by HMSHost have gradually been opened and introduced to airport visitors. The aim is to satisfy various target groups of tourists in Bali, ranging from business travelers, foreign tourists and relaxed family groups who want to enjoy the atmosphere of Bali.

Australian brand «The Coffee Club» and the global brand «Pizza Hut», both of which appeal to locals and visitors alike, have been opened. Locals will also be delighted to see that «Two Dragons» and «Little Eats» have made their entrance into the airport, presenting a huge variety of Asian food, from Vietnamese to Thai and Korean. Besides a delicious lunch or dinner with a pizza or a poke bowl, guests can also enjoy a fresh smoothie or juice at «FRESH», a quick bite at «Espresso Bar» or a drink at «High Tide Bar». The final opening to be completed was the «Wolfgang Puck Bar and Kitchen».

In terms of new retail spaces, Dufry has opened 20 new shops representing a wide selection of iconic and globally recognized brands, including Bally, Calvin Klein, Chloe, Collection, Deus Ex Machina, Emporio Armani, Lacoste, Marc Jacobs, Michael Kors, Montblanc, Oakley, Quiksilver, Sarinah, Suncatcher, The Art of Time, and Tumi. An extensive refurbishment program has also been undertaken across Dufry’s existing stores including Coach, Longchamp, Marc Jacobs, Swarovski, and Victoria’s Secret (which Dufry has taken over from DFS), as well as the full renovation of the Departures Walkthrough Shop, Departures Spirit Shop, Last Minute Shop, Last Chance Shop and Arrivals Shop.

With all its unique culture and natural beauty, Bali has become a leading world-class tourism destination which to this day remains a favorite for tourists from all over the world. AP1, as the operator of I Gusti Ngurah Rai Airport Bali, is continuously innovating to provide excellent quality services for airport service users, including collaborating with global players in various industrial sectors, one of which is Dufry.