ACI World announces the world’s top airports for customer experience in 2017. The wave of new award winners reflecting increased competition amongst airports.
\nAirports Council International (ACI) World has announced the winners of the 2017 Airport Service Quality (ASQ) Awards . In 2017, over half of the world’s 7.7 billion travelers passed through an ASQ airport.<\/p>\n
This year an unprecedented sixteen airports are first time winners, challenging best- in-class airports in the delivery of top-quality customer service. This phenomenon reflects the increasingly competitive airport industry operating environment, where continuous service improvement is a key ingredient in business performance. Airports make the customer experience a high priority.<\/p>\n
First-time winners this year are: Rome Fiumicino (FCO) (pictured above), Newcastle (NCL), Athens (ATH), Zagreb (ZAG), Bandung (BDO), Indore (IDR), Ahmedabad (AMD), Casablanca (CMN), George (GRJ), Toronto Pearson (YYZ), San Jose (SJC), Cleveland (CLE), Los Cabos (SJD), Belo Horizonte (CNF) and Medina (MED).<\/p>\n
Mumbai scoops first place for airports in Asia-Pacific serving over 40 million passengers a year. In North America, this top spot goes to Toronto Pearson and in Europe to Rome Fiumicino.<\/p>\n
ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. The programme measures passengers\u2019 views of 34 key performance indicators. 74% of the world\u2019s top 100 busiest airports are part of the ASQ network which delivers 600,000 individual surveys per year in 42 languages in 84 countries. The programme served 343 airports in 2017.<\/p>\n
\u201cObjective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,\u201d said Angela Gittens, Director General, ACI World. \u201cThese winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network. I look forward to celebrating with them in September.\u201d<\/p>\n
The ASQ Awards Ceremony will be held during the inaugural ACI Customer Excellence Global Summit , to be held in Halifax, Nova Scotia, Canada from 10\u201313 September 2018, hosted by Halifax International Airport Authority.<\/p>\n
Best Airport by Region (over 2 million passengers per year)<\/strong><\/p>\n Africa<\/strong><\/p>\n First place: Casablanca (CMN) Asia-Pacific<\/strong><\/p>\n First place (tie): Delhi (DEL); Mumbai (BOM) Europe<\/strong><\/p>\n First place: Sochi (AER) Middle East<\/strong><\/p>\n First place: Abu Dhabi (AUH) North America<\/strong><\/p>\n First place (tie): Indianapolis (IND); Jacksonville (JAX) Latin America-Caribbean<\/strong><\/p>\n First place: Guayaquil (GYE) —<\/p>\n Best Airport by Size<\/strong><\/p>\n 2\u20135 million passengers per year<\/strong><\/p>\n First place: Lucknow (LKO) 5\u201315 million passengers per year<\/strong><\/p>\n First place: Hyderabad (HYD) 15\u201325 million passengers per year<\/strong><\/p>\n First place (tie): Denpasar (DPS); Haikou (HAK); Sanya (SYX) 25\u201340 million passengers per year<\/strong><\/p>\n First place: Chongqing (CKG) Over 40 million passengers per year<\/strong><\/p>\n First place (tie): Delhi (DEL); Mumbai (BOM) —<\/p>\n Best Airport by Region (under 2 million passengers per year)<\/strong><\/p>\n Africa: George (GRJ) —<\/p>\n Best Airport by Size and Region<\/strong><\/p>\n Asia-Pacific<\/strong><\/p>\n 2\u20135 million passengers per year: Lucknow (LKO) Europe<\/strong><\/p>\n 2\u20135 million passengers per year: Newcastle (NCL) Latin America-Caribbean<\/strong><\/p>\n 2\u20135 million passengers per year: Guayaquil (GYE) Middle East<\/strong><\/p>\n 5\u201315 million passengers per year: Medina (MED)<\/p>\n North America<\/strong><\/p>\n 2\u20135 million passengers per year: Ottawa (YOW) —<\/p>\n Most Improved Airport by Region<\/strong><\/p>\n Africa: Nairobi (NBO) ACI World announces the world’s top airports for customer experience in 2017. The wave of new award winners reflecting increased competition amongst airports.<\/p>\n","protected":false},"author":3,"featured_media":30559,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[176,40,497,5839],"class_list":["post-30557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news","tag-aci","tag-airport","tag-airport-duty-free","tag-asq2017"],"acf":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts\/30557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/comments?post=30557"}],"version-history":[{"count":0,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts\/30557\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/media\/30559"}],"wp:attachment":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/media?parent=30557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/categories?post=30557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/tags?post=30557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nSecond place: Mauritius (MRU)
\nThird place: Durban (DUR)<\/p>\n
\nSecond place (tie): Beijing (PEK); Denpasar (DPS); Haikou (HAK); Shanghai Pudong (PVG)
\nThird place: Sanya (SYX)<\/p>\n
\nSecond place (tie): Malta (MLA); Moscow Sheremetyevo (SVO); Porto (OPO)
\nThird place (tie): Rome Fiumicino (FCO); Zurich (ZRH)<\/p>\n
\nSecond place (tie): Amman (AMM); Medina (MED)
\nThird place: Dubai (DXB)<\/p>\n
\nSecond place (tie): El Paso (ELP); Ottawa (YOW); Toronto Billy Bishop (YTZ)
\nThird place (tie): Austin (AUS); Columbus (CMH); Dallas Love Field (DAL); Halifax (YHZ); Pittsburgh (PIT); San Antonio (SAT); San Jose (SJC); Tampa (TPA)<\/p>\n
\nSecond place: Los Cabos (SJD)
\nThird place (tie): Nassau (NAS); Punta Cana (PUJ)<\/p>\n
\nSecond place: Guayaquil (GYE)
\nThird place: Bandung (BDO)<\/p>\n
\nSecond place (tie): Balikpapan (BPN); Hohhot (HET)
\nThird place: Cochin (COK); Kolkata (CCU); Pune (PNQ)<\/p>\n
\nSecond place: Bangalore (BLR)
\nThird place (tie): Chennai (MAA); Surabaya (SUB)<\/p>\n
\nSecond place: Seoul Gimpo (GMP)
\nThird place: Tokyo Narita (NRT)<\/p>\n
\nSecond place (tie): Beijing (PEK); Shanghai Pudong (PVG)
\nThird place: Taipei Taoyuan (TPE)<\/p>\n
\nEurope: Murcia (MJV)
\nNorth America: Portland Maine (PWM)
\nLatin America-Caribbean: Mazatlan (MZT)
\nAsia-Pacific: Indore (IDR)<\/p>\n
\n5\u201315 million passengers per year: Hyderabad (HYD)
\n15\u201325 million passengers per year: Denpasar (DPS)
\n25\u201340 million passengers per year: Chongqing (CKG)
\nOver 40 million passengers per year: Mumbai (BOM)<\/p>\n
\n5\u201315 million passengers per year: Sochi (AER)
\n15\u201325 million passengers per year: Athens (ATH)
\n25\u201340 million passengers per year: Moscow Sheremetyevo (SVO)
\nOver 40 million passengers per year: Rome Fiumicino (FCO)<\/p>\n
\n5\u201315 million passengers per year: Punta Cana (PUJ)<\/p>\n
\n5\u201315 million passengers per year: Indianapolis (IND)
\n15\u201325 million passengers per year: Tampa (TPA)
\n25\u201340 million passengers per year: Minneapolis (MSP)
\nOver 40 million passengers per year: Toronto Pearson (YYZ)<\/p>\n
\nAsia-Pacific: Ahmedabad (AMD)
\nEurope: Zagreb (ZAG)
\nLatin America-Caribbean: Belo Horizonte (CNF)
\nMiddle East: Dubai (DXB)
\nNorth America: Cleveland (CLE)<\/p>\n","protected":false},"excerpt":{"rendered":"