{"id":62561,"date":"2023-02-22T11:03:29","date_gmt":"2023-02-22T11:03:29","guid":{"rendered":"https:\/\/www.dutyfreehunter.com\/blog\/?p=62561"},"modified":"2023-02-22T11:03:29","modified_gmt":"2023-02-22T11:03:29","slug":"joy-on-your-way-ari-unveils-powerful-new-brand-identity","status":"publish","type":"post","link":"https:\/\/www.dutyfreehunter.com\/blog\/joy-on-your-way-ari-unveils-powerful-new-brand-identity\/","title":{"rendered":"&#8216;Joy On Your Way&#8217; &#8211; ARI unveils powerful new brand identity"},"content":{"rendered":"<p>Travel retailer ARI has unveiled its new strategic brand framework, including a contemporary new brand identity and brand expression, Joy On Your Way.<\/p>\n<p><!--more--><\/p>\n<p>The culmination of over 18 months of strategic development, the new ARI brand creates a further point of difference for the pioneering travel retailer. It demonstrates a unique brand proposition that has not been seen before in the industry, harnessing the power of human connection across all aspects of the business.<\/p>\n<p>ARI is firmly recommitting to its vision of being the world\u2019s favourite airport retailer and partner of choice. Building on a unique heritage spanning over 75 years, ARI is now evolving its proposition for future success and underpinning its ambitious growth plans with these solid strategic foundations. It is much more than simply a logo change.<\/p>\n<p>This refreshed and revitalised brand marries ARI\u2019s strategic ambitions, vision, mission and Customer Value Proposition. It delivers clarity, cohesion and consistency across all brand activities and aligns internal and external perceptions of the brand. Importantly, it also provides ARI\u2019s teams with a clear charter of what the brand \u2013 and by extension, the business \u2013 stands for.<\/p>\n<p>A crucial element in building this new brand framework involved distilling and defining ARI\u2019s unique brand characteristics, values and behaviours. With ARI\u2019s People Values as its bedrock, the new brand framework was developed to define and align ARI\u2019s brand values and behaviours, which collectively deliver on the business\u2019s vision of being the world\u2019s favourite airport retailer and partner of choice.<\/p>\n<p>Through extensive stakeholder and customer research, with collaboration and support across the business, ARI worked on deciphering the \u201csecret sauce\u201d and uniqueness that makes it the company that people want to do business with. And it turns out that the now-not-so-secret ingredient is Joy.<\/p>\n<p>Joy is a fundamental, universal feeling that transcends cultures and borders. Joy is spread through human connection, from unexpected surprises to bringing a smile to someone\u2019s face. Joy is a feeling associated with travel, exploration and retail. And joy is what ARI is committed to delivering.<\/p>\n<p>Visually, ARI\u2019s new brand is dynamic and energetic, bold and confident \u2013 reflective of a modern progressive travel retailer with ambitious growth plans. The new logo has been carefully crafted to create a subtle sense of movement, while the new primary colour palette, which includes a new core red, features a contemporary gradient to add vibrancy and energy.<\/p>\n<div style=\"width: 640px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-62561-1\" width=\"640\" height=\"360\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/ARI-Brand-Animation-high-res.mp4?_=1\" \/><a href=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/ARI-Brand-Animation-high-res.mp4\">https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/ARI-Brand-Animation-high-res.mp4<\/a><\/video><\/div>\n<p>&nbsp;<\/p>\n<p>The new Thread of Joy is an integral component of ARI\u2019s new visual identity. It was commissioned to represent all the strands of joy woven across the world through travel and human connection, combining to form an energetic, dynamic and lively Thread that runs throughout the brand.<\/p>\n<p>And for the first time, ARI is aligning its B2B and B2C brand worlds, delivering a thread of consistency across the business that elevates the experience for customers, partners and colleagues.<\/p>\n<p>How ARI will deliver joy is two-fold. Firstly, ARI\u2019s existing and evolving Customer Value Proposition (CVP), launched in 2020, provides the strategic framework for delivering joy. The CVP aims to deliver joy by removing barriers and enhancing the retail experience through innovative global initiatives.<\/p>\n<p>Secondly, ARI has the people, the culture and the expertise to deliver this new brand expression and make joy a reality across all aspects of the business. As part of this new brand launch and cementing its commitment to delivering joy, ARI has appointed Paula Pryor as Chief Joy Ambassador to the business.<\/p>\n<p>In this new and unique role, embodying the new brand expression of Joy On Your Way, Paula is tasked with keeping ARI\u2019s barometer of joy full and ensuring that joy is lived across all aspects of the business \u2013 from the day-to-day working environment through to training in delivering best-in-class customer service. This means that everyone within ARI is an orchestrator of joy and is equipped to deliver joy to customers, colleagues and partners.<\/p>\n<p><em><a href=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1.jpg\"><img data-srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1.jpg 800w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1-300x240.jpg 300w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1-768x615.jpg 768w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1-480x385.jpg 480w\" decoding=\"async\" data-src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1.jpg\" class=\"alignnone size-full wp-image-62573 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"    sizes=\"(max-width: 800px) 100vw, 800px\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-62573\" src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1.jpg\" alt=\"\" width=\"800\" height=\"641\" srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1.jpg 800w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1-300x240.jpg 300w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1-768x615.jpg 768w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/screenshot-www.dutyfreehunter.com-2023.02.22-11_00_28-1-480x385.jpg 480w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/noscript><\/a><\/em><\/p>\n<p><em>\u201cI am delighted to unveil the results of many months of extensive work in developing ARI\u2019s new brand identity and brand expression\u201d,<\/em> said Laura Toner, ARI\u2019s Global Head of Marketing. <em>\u201cWe\u2019re breathing a new energy into our business as well as into the industry. Our brand is now one of our strongest assets. It\u2019s charmingly confident, relatably human and powerfully emotive \u2013 exactly what we are as a business. As well as embodying this through our corporate brand, this is also expressed through our new consumer-facing brand identity, meaning as a business we are fully aligned in our brand communication. In-store and digitally, we have a new creative experience for our customers with vibrant and engaging branding. It\u2019s clear and simple, highlighting all that is great about ARI and the travel retail experience, from great value and savings to travel retail exclusives. We\u2019re excited to really elevate our offering and welcome customers into this new brand world.\u201d<\/em><\/p>\n<p>Paula Pryor, ARI\u2019s Chief Joy Ambassador, commented: <em>\u201cAs travel retailers we have such an important and unique role to play in the passenger journey by creating moments of joy. Airports are uniquely home to all spectrums of human emotion, but at ARI we don\u2019t just observe \u2013 we are active orchestrators of joy for passengers. I am so excited to work with our amazing teams to bring Joy On Your Way to life across the business, with a clearly defined roadmap to achieve our company vision.\u201d<\/em><\/p>\n<p><a href=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador.jpg\"><img data-srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador.jpg 600w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador-225x300.jpg 225w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador-480x640.jpg 480w\" decoding=\"async\" data-src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador.jpg\" class=\"alignnone size-full wp-image-62565 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"    sizes=\"(max-width: 600px) 100vw, 600px\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-62565\" src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador.jpg\" alt=\"\" width=\"600\" height=\"800\" srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador.jpg 600w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador-225x300.jpg 225w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Paula-Pryor-ARI-Chief-Joy-Ambassador-480x640.jpg 480w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/noscript><\/a><\/p>\n<p>Anthony Kenny, Chief Commercial Officer and Deputy CEO, added: <em>\u201cOur relationship with our customers and our partners is not simply transactional; it is emotional. We understand their needs and their challenges, and our Customer Value Proposition was created to address these needs and challenges; it is our formula for joy. And of course, it is our people who deliver on our CVP and make Joy On Your Way a reality. We have pioneered travel retail for over 75 years \u2013 we\u2019re now elevating our industry once again by showing the importance of human connection in all that we do.\u201d<\/em><\/p>\n<p><em>\u201cThis marks a gear change for our business,\u201d<\/em> said ARI Chief Executive Officer, Ray Hernan. <em>\u201cNot only are we identifying our unique proposition, brand values and behaviours, we\u2019re embracing and celebrating them. It provides a distinctive proposition and a further point of difference from our competitors; it makes us the business that people want to work with, and we have the track record to prove it. We\u2019re serious about joy, and we\u2019re serious about driving growth.\u201d<\/em><\/p>\n<p><a href=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1.jpg\"><img data-srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1.jpg 600w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1-300x200.jpg 300w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1-480x320.jpg 480w\" decoding=\"async\" data-src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1.jpg\" class=\"alignnone size-full wp-image-62563 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"    sizes=\"(max-width: 600px) 100vw, 600px\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-62563\" src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1.jpg 600w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1-300x200.jpg 300w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-1-480x320.jpg 480w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/noscript><\/a><\/p>\n<p><a href=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2.jpg\"><img data-srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2.jpg 600w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2-300x200.jpg 300w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2-480x320.jpg 480w\" decoding=\"async\" data-src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2.jpg\" class=\"alignnone size-full wp-image-62564 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"    sizes=\"(max-width: 600px) 100vw, 600px\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-62564\" src=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2.jpg 600w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2-300x200.jpg 300w, https:\/\/www.dutyfreehunter.com\/blog\/wp-content\/uploads\/2023\/02\/Cyprus-Duty-Free-2-480x320.jpg 480w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/noscript><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Travel retailer ARI has unveiled its new strategic brand framework, including a contemporary new brand identity and brand expression, Joy On Your Way.<\/p>\n","protected":false},"author":4,"featured_media":62572,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[247,2597,535,1],"tags":[497,377,482,12478,69,39,12479,216],"class_list":["post-62561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airport-duty-free-information","category-best-selling-brands-in-duty-free","category-duty-free-retailers","category-latest-news","tag-airport-duty-free","tag-airport-shopping","tag-ari","tag-ari-duty-free","tag-duty-free","tag-dutyfree","tag-joy-on-your-way","tag-travel-retail"],"acf":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts\/62561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/comments?post=62561"}],"version-history":[{"count":4,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts\/62561\/revisions"}],"predecessor-version":[{"id":62574,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/posts\/62561\/revisions\/62574"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/media\/62572"}],"wp:attachment":[{"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/media?parent=62561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/categories?post=62561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dutyfreehunter.com\/blog\/wp-json\/wp\/v2\/tags?post=62561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}