Representatives of Avolta (formerly known as Dufry), Kempegowda International Airport Bengaluru (KIAB) and Bangalore International Airport Limited (BIAL) joined together at the end of 2023 for an official inauguration of the two duty-free stores and of the 14 additional F&B outlets.

Avolta has a long-standing relationship with KIAB, having operated the duty-free shops in its Terminal 1 since 2008. Having won an additional 15 years contract in Q4 of 2022 to continue to manage the duty-free outlets in the airport’s impressive new Terminal 2 building, the travel experience player will continue to operate these new duty-free stores in a 50:50 Joint Venture with airport operator BIAL

The 1,740 m² Departures store delivers a luxurious and welcoming space inspired by the Lalbagh Botanical Gardens. The walkthrough format takes customers on a sensory journey through a vast glass pavilion, synonymous with the architectural style of Bangalore. The Arrivals store, with its 1,896 m² of retail space, delivers a more urban shop environment, infused with garden motifs, and inspired by the high rise urban center of Bangalore.

The core product categories including perfumery & cosmetics, liquor, confectionery, and luxury accessories are all represented in both stores, featuring a wide range of prestigious and globally recognized brands. Alongside these, themed areas such as the Indian Market Place deliver a strong sense of place and showcase many local products. Customers will also discover different zones and tasting areas, such as the Discovery Bar in the Whisky House, which features the latest interactive Whisky Finder technology, and is hosted by expert store staff who are on hand to help shoppers discover their perfect dram.

Sharing the airport’s passion to bring their Terminal 2 vision to life, the 14 new restaurants and F&B areas introduced are complementary to the ‘terminal in a garden’ vision in terms of their design, menu execution and storytelling. New brands that customers can expect to see – many of which are being introduced into India for the very first time – include classic burger restaurant Johnny Rockets, Wolfgang Puck, family restaurant Giraffe, the authentic Italian cuisine of Carluccio’s, French favorite Madelaine’s, and the iconic Asian restaurant PF Chang’s. The introduction of these 14 new F&B outlets boosts the Avolta F&B footprint to a total of more than 30 operations at KIAB.

Speaking on behalf of Avolta, Freda Cheung, President & CEO for Asia Pacific said, “We were delighted to have been able to join with our colleagues from KIAB and BIAL to officially open our new retail stores and F&B outlets in this incredible new terminal.

Bengaluru’s Terminal 2 takes the travel experience to a new level, and we have reflected this with our new concepts, which offer the best experience to passengers in terms of product range, dining options, customer service, and interactive experiences.

As the leading global travel experience player, we have used our extensive knowledge and expertise to deliver the best possible shopping and dining experience to the 31 million plus passengers (base 2022-23) who visit the airport each year, and the positive feedback from customers on the new stores and F&B outlets has already exceeded our expectations. I would like to take this opportunity to thank our partners at KIAB and BIAL for the continued trust they have shown in us and look forward to the ongoing success of these new operations.”