London’s Heathrow Airport continues its success by winning the 2018 Award for the World’s Best Airport Shopping, based on landside and airside shopping facilities voted for by airport customers in the World Airport Survey.

Singapore Changi Airport takes 2nd place with Hong Kong International Airport in 3rd place.

Passengers from around the world have once again voted for Heathrow to win major accolades at the 2018 Skytrax World Airport Awards, held at the Passenger Terminal EXPO in Stockholm. Heathrow’s Terminal 2 beat international counterparts to win ‘World’s Best Airport Terminal’ for the first time, whilst Terminal 5 is close behind as 4th best globally.

For the 4th year running, Heathrow has been recognised as the ‘Best Airport in Western Europe’ and for the 9th year, ‘Best Airport for Shopping.’

The World’s Best Airport Shopping 2018
1 London Heathrow
2 Singapore Changi
3 Hong Kong
4 Doha Hamad
5 Amsterdam
6 Seoul Incheon
7 Dubai
8 Rome Fiumicino
9 Paris CDG
10 Frankfurt

The Skytrax World Airport Awards are voted for by air travellers in the largest, annual global airport customer satisfaction survey. The survey is operated as an independent study, with no entry fees or charges to any airport, and the Awards ceremony is also provided to winning airports at no cost. The use of award logos and related information is free of any charge.

The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period. The survey operated from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The Survey was available in English, Spanish and Chinese language options.

The Awards follow a record-breaking 2017 for Heathrow where investments in facilities, along with the team’s dedication to service, led to the airport’s best annual passenger satisfaction scores and highest number of passengers – 78 million – to date.

Nearly all (82%) of passengers surveyed in 2017 rated their Heathrow experience as ‘Excellent’ or ‘Very Good.’ Heathrow’s operational team this year has worked to improved flight punctuality so now a record 80.2% of flights depart within 15 minutes of theirscheduled departure. Passengers in Terminal 5 enjoyed new terminal offers in 2017 like the ‘First Wing’ fast-track, dedicated security lanes to the British Airways’ lounge.

Heathrow Chief Commercial Officer Ross Baker said:

“To have two of our terminals be voted amongst the world’s top five is testament to the hard work our team has done to transform Heathrow for the better.

We are tremendously pleased our passengers are not only voting for us through these awards – but also with their feet – as we saw with this year’s record breaking numbers.

Going forward, we will continue to invest in Heathrow to give passengers an enjoyable, reliable and affordable journey every time they travel through the airport.”

The top 10 rankings for World’s Best Airport Terminal in 2018:

1. Heathrow Airport – T2
2. Munich Airport -T2
3. Singapore Changi Airport – T3
4. London Heathrow Airport -T5
5. Tokyo International Airport (Haneda) – Int’l
6. Madrid – Barajas Airport -T4
7. Dubai International Airport – T3
8. Paris Charles de Gaulle Airport – T2-M
9. Mumbai Chhatrapati Shivaji International Airport – T2
10. Baku Heydar Aliyev International Airport – T1