VINCI Airports’ and ARI officially opened their new Portugal Duty Free operation at 8 airports on June 1.
1 June 2022 marked the official beginning of Portugal Duty Free, a partnership between ANA / VINCI Airports and Aer Rianta International (ARI). Portugal Duty free assumes the operation of the 8 airport duty free locations of Lisbon, Porto, Faro, Madeira Islands (Madeira and Porto Santo), and Azores Islands (Ponta Delgada, Santa Maria and Horta).
During the next 18 months each store will be renovated according to both VINCI Airports’ and ARI’s sense-of-place strategy; each store will have an individually crafted identity, reflective of the local landscape and culture, to create a bespoke experience for passengers. Unique and innovative retail experiences will proudly showcase the best of local product and encapsulate the essence of Portugalidade.
News of the Portugal Duty Free partnership was first announced in February 2022 when, following a competitive bid process, ANA / VINCI Airports selected ARI as their new partner of choice. Since then, close collaboration and coordination behind the scenes has ensued, ensuring a seamless transition for the local teams on 1 June and what will become a world-class experience for passengers.
To mark the occasion, passengers travelling through Lisbon Airport embraced the celebrations with music, master mixologists, artisan Santini ice-cream and many other surprises at Lisbon Duty Free.
Thierry Ligonnière, ANA’s Chief Executive Officer, commented, “ANA / VINCI Airports is working to bring new world-class experiences to our passengers as part of our “Positive Mobility” commitment. Our partnership with ARI will allow creating a bespoke sense of place and an unrivalled shopping experience, complimenting the best of Portugal with leading international brands and travel retail exclusives with great value for our customers. We look forward to unveiling these to our passengers over the coming months.”
Speaking from Portugal Duty Free, ARI Chief Executive Officer, Ray Hernan said, “After months of careful planning and collaboration across the business, we are delighted to launch our operations here in Portugal. I would like to personally thank the collective team who have worked tirelessly to deliver this launch on time and to the high standards we pride ourselves on at ARI, and to thank our brand partners for embracing this new opportunity with us. ARI and ANA are closely aligned on our values and our customer-centric approach, and together we plan to ignite the joy of travel retail for passengers with a unique retail proposition at each location. We have a robust implementation plan underway and look forward to bringing these exciting concepts to life over the coming 18 months.”